Shipping Policy

Shipment processing time

All orders are processed within 2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

*Free shipping on orders of $50 or more.

All orders will be shipped by Fedex or UPS.

 
Order AmountProcessing timeFedEx Ground/UPS
Delivery time
Small Parcels2 working days5-8 working days
LTL by Truck2 working days7-15 working days



Shipment to P.O. boxes or APO/FPO addresses

Atunus ships to addresses within the US, US Territories, except APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Atunus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Atunus is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

[Atunus will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: contact us with email: [email protected]

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Free Shipping

Free Shipping for all orders.

Free shipping does not apply to Trade or business purchases; regular rates apply.

Shipping Time

Our warehouse operation for shipping is Monday to Friday excluding weekends. Orders placed on weekends will not be processed until the next business day.

All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders are shown below:

 

US stock

Pre-Order

Processing Time

2 Working Days

2 Working Days

Transit Time

4-10 Days(Small Parcel)

8-15 Days(LTL)

3 to 7 Weeks

Operating Hours

Mon.- Fri. 9am to 5pm(the Eastern Time Zone)

Note:  most of our products are in stock and a minority of the skus are on the sea or need to pre-order. Contact us if you need assistance.

Please note that this time frame is an estimate and not a guarantee.

Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses

Tracking

Tracking orders:

  1. Find "Track My Order" on our website's main menu.
  2. Follow the instructions given and track your order.

NOTE:

  • You can find the following information in the shipping confirmation email.
  • Do not panic when you see your tracking information shows "Could Not Find Order".

This usually appears when we have just fulfilled and shipped out your order, it will take up to 24-48 hours for the courier service to scan your parcel into their system.

. We advise you to start tracking your order status 48-72 hours after you received your order tracking number from us.